General Conditions

These General Conditions of Use and Contracting (hereinafter, “the General Conditions”) govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name www., and its subdomains (hereinafter, the “Website”), as well as the hiring of products and / or services through it. The simple access to the Website attributes to the person who performs the condition of User of the Website (hereinafter, “the User”) and implies the acceptance of all the terms included in these General Conditions. If you do not agree with these General Conditions, the User must immediately leave the Website without using it.

By means of the acceptance of these General Conditions, the User states:

—That you have read and understood what is stated here.
— That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor should have the authorization of his legal representatives.
— That in the event that you are willing to contract a product and / or service, you have sufficient capacity to do so.
— That it assumes all the obligations set forth herein.

The User must carefully read these General Conditions each time he accesses the Website, since the same and these General Conditions may be modified.

The owner of the Website reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Website.

The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.

In case SOLA VIRTO S.L. entrusts to a trusted third party the custody of the successive versions of the general conditions, both parties recognize as the only valid version of said conditions at any time that which is recorded in the database of the trusted third party.


    In compliance with the provisions of article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the following is the general information of the Website:

    Owner: SOLA-VIRTO S.L. (hereinafter: SOLA-VIRTO)
    Registered office: Ctra. Variante, 18, 31560 Azagra (Navarra) Spain
    C.I.F .: B71301501
    Phone: +34 616724383
    Registration data: Commercial Registry of Navarra. Volume 1822, Book: 0, Folio 160, Sheet NA-36159, Inscription 1.


    The access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

    The use of certain services and contents may be conditioned on the User’s prior registration.

    The data entered by the User must be accurate, current and true. The registered User will be responsible at all times for the custody of his password, assuming consequently any damages that may arise from its improper use, as well as the cession, revelation or loss of it. For these purposes, the access to restricted areas and / or the use of the services and contents made under the password of a Registered User will be deemed made by said Registered User, who will respond in any case of said access and use.


    The User undertakes to use the Website and all its content and services in accordance with the provisions of law, morals, public order and these General Conditions. Likewise, it is obliged to make an appropriate use of the services and / or contents of the Website and not to use them to carry out illicit or criminal activities that violate the rights of third parties and / or that infringe the regulation on intellectual and industrial property. , or any other norms of the applicable legal system.

    The User agrees not to transmit, introduce, disseminate and make available to third parties, any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these General Conditions. By way of example, and in no case limiting or excluding, the User agrees to:

    a) Do not introduce or disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
    b) Do not introduce or disseminate on the network data programs (viruses, and harmful software) that may cause damage to the computer systems of the access provider, its suppliers or third users of the Internet network.
    c) Not to disseminate, transmit or make available to third parties any type of information, element or content that violates fundamental rights and public freedoms recognized constitutionally and in international treaties.
    d) Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illicit or unfair advertising.
    e) Not transmit unsolicited or authorized advertising, advertising material, “junk mail”, “chain letters”, “pyramidal structures”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively conceived for it.
    f) Not introduce or disseminate any false, ambiguous or inaccurate information and contents in a way that misleads the recipients of the information.
    g) Not to impersonate other Users by using the registry key to the different services and / or contents of the Website.
    h) Not disseminate, transmit or make available to third parties any information, element or content that involves a violation of intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Website or third parties.
    i) Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and the legislation of personal data.

    The User undertakes to hold SOLA-VIRTO harmless from any possible claim, fine, penalty or sanction that may be required to be borne as a result of the User’s failure to comply with any of the aforementioned rules of use, reserving, in addition, SOLA -I VIRT the right to request compensation for damages and prejudices that correspond.

    Sometimes, SOLA-VIRTO will provide the User, through their communications, such as periodic bulletins, a link that allows them to access their personal account, in case they have it. Said access will be carried out through a unique and private address so that the User does not need to enter their access codes to the Website. Consequently, the User must treat SOLA-VIRTO’s communications confidentially and refrain from forwarding them to third parties, in order to avoid unauthorized access to their account’s private information.


    The access of the User to the Website does not imply for SOLA-VIRTO the obligation to control the absence of viruses, worms or any other harmful computer element. It corresponds to the User, in any case, the availability of adequate tools for the detection and disinfection of harmful computer programs.

    SOLA-VIRTO is not responsible for the damages produced in the software and computer equipment of the Users or third parties during the use of the services offered on the Website.

    SOLA-VIRTO is not responsible for damages or losses of any kind produced in the User that cause failure or disconnection in the telecommunications networks that produce the suspension, cancellation or interruption of the Website service during the presentation of the same or with prior character.


    The access service to the Website may include technical linking devices, directories and even search tools that allow the User to access other websites and Internet Portals (hereinafter, “Linked Sites”). In these cases, SOLA-VIRTO will only be responsible for the contents and services provided in the Linked Sites to the extent that it has effective knowledge of the illegality and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with illicit or inappropriate contents, he / she can communicate it to SOLA-VIRTO, without this communication entailing the obligation to remove the corresponding link.

    In any case, the existence of Linked Sites must presuppose the formalization of agreements with the managers or owners thereof, or the recommendation, promotion or identification of SOLA-VIRTO with the statements, content or services provided.

    SOLA-VIRTO does not know the contents and services of the Linked Sites and, therefore, is not responsible for the damages caused by the illegality, quality, outdated, unavailability, error and uselessness of the contents and / or services of the Linked Sites nor for any other damage that is not directly attributable to SOLA-VIRTO.


    All the contents of the Website, understood by them, as merely enunciative, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes, are property Intellectual Property of SOLA-VIRTO or third parties, without which any of the exploitation rights recognized by the current regulations regarding intellectual property over them can be understood to be assigned to the User.

    The trademarks, trade names or distinctive signs are the property of SOLA-VIRTO or third parties, without it being understood that access to the Website attributes any right over them.

    In any case, the User knows and accepts that the ratings and comments made on the products available through the Website may be accessible to the rest of the Users of the Website, including the identity of its author.

    On all comments freely hosted by the User on the Website, whether or not they include an option or description of the products offered (hereinafter, “the Contents”), the User grants SOLA-VIRTO a license for non-exclusive use, free of charge, of global territoriality and with the maximum duration legally established. On the basis of this license, SOLA-VIRTO may freely exploit the rights of reproduction, transformation, distribution and public communication of the Contents, solely for the purpose of being able to provide the services offered by SOLA-VIRTO and to publicize its products and services.


    The use of certain services provided by SOLA-VIRTO implies the need to register the User on the Website.

    The User must proceed to register by indicating his full name or business name, email address and can indicate the email of a sponsoring user or representative. Once the registration is completed, a message will be sent to the designated email account with a link that the User must follow to confirm that they have access to it.

    In any case, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy.

    Once the User is correctly registered on the website, they can access “My Account” at any time. Through “My Account” the User can modify their personal data as well as the data related to the sending of orders, check if there are orders pending delivery, etc.

    In the “My Account” section, the User can view the gift vouchers available to them, download the invoices of the orders, control which friends of the User have registered with SOLA-VIRTO on the recommendation of the latter in the “My Friends” section “And the possibility of canceling the account at any time indicating a reason why you want to cancel it.


    The purchase of products on the Website is subject to payment of shipping costs, on account of the buyer to the destinations that are allowed during the purchase process through the Website, so SOLA-VIRTO will not send to other sites different from those available in the purchase process.

    The shipping costs will depend on the destination and the number of products purchased. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will have the possibility to review these costs before finalizing their purchase. The time from the order is delivered to the shipping company until the order is received by the customer is maximum 48 hours in Spain (peninsula) on business days. If the order is made outside business days, the delivery may suffer delays. The rest of destinations will change the delivery time and could be tracked, thanks to the ID-tracking facilitated by the shipping company. SOLA-VIRTO can not be held responsible for the delay in the delivery of orders for reasons not directly attributable to SOLA-VIRTO, fortuitous cases or force majeure.

    The shipping costs include in addition to the transportation of the products, their packing in boxes, the insurance against loss or breakage, as well as the VAT.

    The delivery of orders will be made at the delivery address freely designated by the User.

    SOLA-VIRTO will not assume any responsibility when the delivery of the product is not made as a result of the inaccuracy or falseness of the data provided by the User for this purpose, as well as in the event that the delivery can not be made for reasons beyond the control of SOLA-VIRTO, such as the absence of the recipient at the delivery address.

    In case of absence of the recipient and whenever possible, a pass note will be left with the necessary information to arrange a new delivery at the postal address of the recipient or the necessary indications so that he / she will pick up the product at a certain place. In any case, after 7 days from the last delivery attempt without the order having been delivered, the same will be returned to the origin proceeding to terminate the contract.


    If the user is not satisfied with your order, because the content is not in perfect condition, you must contact us within 7 days of receiving the order in order to manage a replacement or return, always providing photos of the state of the order in the case of breakages or poor condition in the email:

    For claims related to the transport of the order, contact us within 7 days upon receipt of the order including a photo of the damaged products.

    For any claim, please contact us by email: including the user’s e-mail, order number and the details of the claim.

    After the verification by SOLA-VIRTO of the state of the products, the refund of the amount corresponding to the returned units will be reimbursed within a maximum period of 10 calendar days from the verification, using the same means of payment that the User used for the purchase. initial. This guarantee does not extend to the return transport costs, which will be borne by the User.


    The Promotions allow you to exchange your amount or decrease of the original price when making a purchase of products through the Website.

    Users will get different promotions for the amounts predefined by SOLA-VIRTO. Each Promotion includes a unique promotional code that the User must apply throughout the processing of their order to benefit from the corresponding discount on their purchase.

    The Promotional code may be exchanged by any person who enters the associated code on the Website, so we advise treating them confidentially and not providing the codes to third parties other than their beneficiaries. SOLA-VIRTO does not assume any responsibility for the misuse of the promotional code derived from an action or omission of the User.

    Promotions will have different expiration dates and will not be redeemable for money.

    Products purchased through the redemption of a promotional code will also be subject to the rights described in these conditions.


    Any registered User may contract through the Website the purchase of products.

    The purchase process in SOLA-VIRTO is based on a virtual shopping basket, to which the User can add the products that he wishes to purchase.

    To add products to the shopping cart, once the User is on the product description page and selected the available customization options, you must select the “Add to cart” option provided.

    At all times the User can access and modify the content of the basket.

    The basket will be maintained according to the User’s disposition during the time the User’s session remains on the Website.


    Once the products you wish to purchase are found in the shopping cart, the User may initiate the processing of the order, selecting the “Basket” option, which will show the User the contents of the virtual shopping basket, allowing the modification of the products selected and their removal from the shopping cart.

    The User must ensure that the products indicated on the screen are those that he wishes to acquire and select from among the geographical areas listed the one corresponding to the shipping address. At this point, the total price of the selected products and the shipping costs generated are shown. Also in this section, the user can see, where appropriate, the promotions automatically applied to your order, use the promotional codes available.

    By clicking on “Buy”, the User accesses a panel where he must indicate the shipping information; To continue with the hiring process, the User must fill in the shipping information, including his full name, e-mail and postal address, filling in all the fields marked as mandatory.

    If the User wishes that the billing address is different from the one of the sending, he must check the box enabled for it and fill in the corresponding information. In this same section, the User can add a message for the recipient, indicated especially in the case of gifts.

    The User must select the payment method. At this time the User is again indicated the exact amount to be paid, resulting from adding the price of the products and the shipping costs, net of the eventual promotional discount if any.

    Following the “Buy” link, the User will be taken to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming on the screen the information of the order and sending an email to the User confirming the operation.


    The prices of the products are those indicated in the description attached to them. All prices indicated in the product description are expressed in the currency Euro (€) and include the Value Added Tax (I.V.A.) in the case of Spain. In the case of countries with different currencies, they will be shown in the national currency.


    The purchase of products through the SOLA-VIRTO Catwalk allows the following forms of payment:

    — Payment by debit or credit card (VISA, MASTERCARD and AMERICAN EXPRESS) through a virtual POS.
    — Pay by Paypal.

    To use the credit card through a virtual POS, the buyer must fill out a form indicating the name of the owner of the card, type of card, expiration date of the card and security code.

    SOLA-VIRTO does not have access to the banking data linked to the means of payment and does not know or record this information during the payment transaction, but the storage option of this purchase option will be given as a preferred option for future purchases.


    Once the purchase process is completed, the User will receive, at the e-mail address designated in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, date of purchase, order number and date of purchase. delivery.

    Likewise, a permanent link to these contracting conditions will be sent to the email address provided by the User. The User may request at any time, free of charge, a copy of the general conditions applicable at any time to SOLA-VIRTO or any third party designated for the registration and control of versions, as the case may be.


    The buyer will have a period of fourteen (14) calendar days after receipt of the Product to exercise his right of withdrawal without having to justify reasons or have any sanction.

    In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, not being applicable the supply of goods that may deteriorate or expire quickly, so that the right of withdrawal can not be exercised over products that have been used or altered in their original form.

    The buyer must state his intention to desist within the indicated period and must return the product. You can also send an email to the address including your name and address, as well as the number of your order. You can also contact by telephone in order to expedite the return process of the corresponding amounts.

    SOLA-VIRTO will reimburse the sums paid by the User without withholding expenses. However, the cost of returning the product will be charged to the User.

    Once the products have been received and the correct condition has been verified, SOLA-VIRTO will refund the User the sums paid within a maximum period of 10 calendar days. Products that do not retain their original packaging may suffer a depreciation.


    If any clause included in these General Conditions is declared totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these General Conditions in everything else , such provision being considered totally or partially not included.


    According to the provisions of Regulation 2016/679 of the European Parliament and of the Council, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of such data, and in accordance with Regulation 524/2013 of the EU, we inform you that you have the right to request with us an extrajudicial resolution of consumer disputes accessible through the Internet address

    These General Conditions will be governed and interpreted in accordance with Spanish legislation. SOLA-VIRTO and the User agree to submit any dispute that may arise from the provision of the products or services subject to these General Conditions, to the Courts and Tribunals corresponding to the User’s address.